Collection, use and disclosure of information
This Website may collect or you may voluntarily provide certain personal identifying information to us (hereinafter referred to as “Personal Information”) in connection with your use of the Website, your stay at our resorts or enquiries with our reservations team or other Thotalagala staff.
Personal Information includes all information that you voluntarily provide to us or that we collect, whether in person, by telephone, fax, mail or email or on our Website, such as (i) your contact information (e.g. name, telephone number, email address, postal address, etc.); (ii) financial information (e.g. credit card number, security code, expiration date, etc.) and (iii) information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, etc).
We may use your Personal Information collected on this Website for purposes including:
– to process and facilitate bookings
– to provide you with the best care at our hotel
– to provide you with travel-related information as well as personalised mailings (electronic or otherwise) or other communications that you consent to receive
– where you have requested it or in accordance with privacy laws, to provide you with information relating to Thotalagala or promotional details about products and services that may be of interest to you
– to comply with prevailing applicable laws and for any lawful purpose
To fulfil the above purposes, your Personal Information may be shared within the Thotalagala group of companies and with certain limited third parties as stated below.
Security of your information
Rest assured that Thotalagala maintains a comprehensive information security program designed to ensure the security and confidentiality of your Personal Information. Whilst your Personal Information may be shared within the Thotalagala group, we do not share or disclose your Personal Information with / to any third party except to the extent necessary for the technical dissemination of our email communications by our external service provider. We do not, under any circumstances, sell or otherwise disclose your Personal Information to third parties for marketing purposes and undertake that your Personal Information will be used solely to provide the best service to you and for the dissemination of Thotalagala’s marketing communications to you.
Like many other websites, our Website stores information in a small text file, called a “cookie”, on your hard disk. Cookies contain information about you and your preferences, e.g. language preferences. This helps the site customise your view of the website the next time you visit it.
Only the information that you provide, or the preferences you set while visiting our website, can be stored in a cookie. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
Retention of information
Your Personal Information will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.
Should you choose to unsubscribe from our online services (e.g. by deregistering from our mailing list), please note that your Personal Information may still be retained on our database to the extent permitted by law.
If you do not wish to remain on our database and to receive our personalized mailings (electronic or otherwise) or other communications, please note that you may opt out of our database by sending an email to [email protected]
Thotalagala does not intend to collect any Personal Information from children or minors under the age of 18. Accordingly, if a minor has provided us with Personal Information, a parent or guardian of the minor may contact us via email at [email protected] or by telephone at (94) 77 204 0981 and we will remove that minor’s information from our database as soon as practicable.