Privacy policy

This Website Privacy Policy applies to this website which is operated by Sherwood Holidays (Pvt) Ltd (“Thotalagala”).
At Thotalagala, we value your privacy. We are grateful for the trust that you place in us and want you to know that the information you share with us will be treated the same way we treat our guests – with the utmost care and respect. This Website Privacy Policy explains how we collect and use your information as well as how you can opt out of our database. By visiting and using our website, you accept the policies described in this Website Privacy Policy. 

Your consent to this website privacy policy

By continuing to use this Website or by providing Personal Information to us, you are giving your consent and permission for our collection, use and disclosure of the Personal Information (defined below) in the manner stated in this Website Privacy Policy. If you do not agree to the uses stated in this Policy, please do not provide us with any Personal Information. Alternatively, if you have already provided such information to us and wish to opt-out of our database, you can do so as described below.

Collection, use and disclosure of information

This Website may collect or you may voluntarily provide certain personal identifying information to us (hereinafter referred to as “Personal Information”) in connection with your use of the Website, your stay at our resorts or enquiries with our reservations team or other Thotalagala staff.

Personal Information includes all information that you voluntarily provide to us or that we collect, whether in person, by telephone, fax, mail or email or on our Website, such as (i) your contact information (e.g. name, telephone number, email address, postal address, etc.); (ii) financial information (e.g. credit card number, security code, expiration date, etc.) and (iii) information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, etc).
We may use your Personal Information collected on this Website for purposes including:
– to process and facilitate bookings

– to provide you with the best care at our hotel

– to provide you with travel-related information as well as personalised mailings (electronic or otherwise) or other communications that you consent to receive

– where you have requested it or in accordance with privacy laws, to provide you with information relating to Thotalagala or promotional details about products and services that may be of interest to you

– to comply with prevailing applicable laws and for any lawful purpose
To fulfil the above purposes, your Personal Information may be shared within the Thotalagala group of companies and with certain limited third parties as stated below.

Security of your information

 Rest assured that Thotalagala maintains a comprehensive information security program designed to ensure the security and confidentiality of your Personal Information. Whilst your Personal Information may be shared within the Thotalagala group, we do not share or disclose your Personal Information with / to any third party except to the extent necessary for the technical dissemination of our email communications by our external service provider. We do not, under any circumstances, sell or otherwise disclose your Personal Information to third parties for marketing purposes and undertake that your Personal Information will be used solely to provide the best service to you and for the dissemination of Thotalagala’s marketing communications to you.

 Use of cookies

Like many other websites, our Website stores information in a small text file, called a “cookie”, on your hard disk. Cookies contain information about you and your preferences, e.g. language preferences. This helps the site customise your view of the website the next time you visit it.

Only the information that you provide, or the preferences you set while visiting our website, can be stored in a cookie. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.

Most browsers are initially set to accept cookies, but you can, if you wish, set your browser to alert you each time a cookie is offered, letting you decide whether or not to accept it. You can also prevent the use of cookies by modifying your browser, although you may not be able to access our full suite of services if you prevent the use of cookies.

 Retention of information

Your Personal Information will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Should you choose to unsubscribe from our online services (e.g. by deregistering from our mailing list), please note that your Personal Information may still be retained on our database to the extent permitted by law.

 Opting out

If you do not wish to remain on our database and to receive our personalized mailings (electronic or otherwise) or other communications, please note that you may opt out of our database by sending an email to [email protected]

Alternatively, if you have any questions about this Website Privacy Policy, or if you wish to contact us to modify your Personal Information, or for any other reason relating to this Website Privacy Policy, please contact us at the above contact details.

 Children

Thotalagala does not intend to collect any Personal Information from children or minors under the age of 18. Accordingly, if a minor has provided us with Personal Information, a parent or guardian of the minor may contact us via email at [email protected] or by telephone at (94) 77 204 0981 and we will remove that minor’s information from our database as soon as practicable.

 Feedback welcome

Lastly, if you have any questions or concerns about this Website Privacy Policy or the way we use your Personal information, please feel free to contact us by email at [email protected]; via regular mail at Thotalagala, Dambatenne Road, Thotalagala, Haputale, Sri Lanka or by telephone at (94) 77 204 0981. Your privacy is of the utmost importance to us at Thotalagala and we welcome your feedback.

Johansens Awards 2017

Best for Service - Asia

world travel awards

Best Destination Hotel - Asia & Australasia including Pacific